For some time now, debate has been raging about whether the Lifeline Assistance program which provides free or discounted cell phone service to millions of low or no income Americans is being abused. Now, the Federal Communications Commission (FCC) has revealed the startling numbers associated with Lifeline Assistance fraud. And it turns out that more than two million lifeline subscribers are suspected of fraudulently abusing the system.
Amazingly enough, just a month ago, the FCC published a press release stating the numbers were suspected to be around 1.1 million. Now that the commission is reporting a number closer to 2 million, that represents a tremendous jump. Thankfully, the FCC has also traced the root of the problem and is taking action.
What is going to be done about the rampant abuse of the Lifeline cell phone program? Getting rid of the program seems senseless, particularly considering how many subscribers actually need it in order to get by, especially in today’s tough economy. Instead, the FCC is proposing consequences against Lifeline providers who continue to violate program rules in providing Lifeline coverage.
The Federal Communications Commission has proposed $32.6 million in fines against three companies so far that were found to be breaking the rules regarding eligibility. The three companies in question repeatedly violated the one-subscriber-per-household rule. They also received payments from customers who were simultaneously enrolled in Lifeline services. In other words, they were collecting duplicate payments for service—once from the customers themselves, and once from the government.
The three companies that the FCC is seeking action against are Conexion Wireless, i-wireless, and True Wireless. Conexion is a company that has been providing service in Arkansas, Maryland and Western Virginia. Over the course of eight months, the FCC has tracked repeated violations. The commission is seeking $18.4 million in fines against the provider. i-Wireless will be forced to pay $8.8 million for violations over seven months in Illinois, Ohio, North and South Carolina, Indiana, New York, West Virginia, and Tennessee. In Oklahoma, Arkansas, Texas and Maryland, True Wireless committed repeated rule violations over eight months, for which the FCC is seeking $5.5 million in retribution.
The FCC determined that each of these providers was completely aware that their customers were ineligible. After all, those customers were able to afford service from those same carriers. Likewise, the one-user-per-household rule was being blatantly ignored, even though household data existed on the company servers. The FCC is seeking to recover all funds paid for duplicate service through the Lifeline program.
Furthermore, Conexions is in additional trouble with the FCC for failing to comply with the investigative procedures. Conexions may have been deliberately and willfully concealing information from the FCC, so the commission is seeking to impose a penalty of $300,000 on the company in addition to the $18.4 million in fines for rule breaking.
The Lifeline “free cell phone” program was launched by the government in 1985 to help customers with low incomes to afford basic telephone services. The program is important because it gives customers access to emergency help when needed, and enhances their ability to carry out the day-to-day business of living. Without this program, it can be challenging for customers to call government offices for support and contact potential employers about job opportunities. Losing these connections makes it impossible to climb out of poverty. Not having a cell phone can also be life threatening during a medical emergency, fire, or other crisis.
While the program has been under fire in recent years, most of the criticism has been directed against the program itself, or against members of the public who have been abusing the system. Now it appears that the main reason for the mass fraud can be traced back to the greed of the companies which have been entrusted as distributors of the Lifeline program, rather than individual Americans. These companies have purposefully deceived the government (and likely their subscribers as well), by signing up users for both the Lifeline program and their regular phone services—all in order to double their profits while robbing taxpayers blind.
As the FCC tightens its regulations and launches further investigations into telephone companies like Conexions, instances of Lifeline fraud should decrease quickly. The fines being leveled against these companies will help to bring money back into the system, lessening the blow on taxpayers. Hopefully the FCC will also be conducting regular investigations into each of the Lifeline program distributors around the country. This will enable the government to continue offering Lifeline Assistance to needy consumers.
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