My phone does not work. I can not turn it on or charge it. I did make calls this month. I tried to call regarding this, and only got recordings that were not responding to the number prompts and then after 25 minutes, it said to enter 555. But I can not turn it on. My phone number is xxxxxxxxx.
My enrollment ID is xxxxxxx. Please help. Is there a phone number that I can call and talk to a real person and get some help?
My safelink track phone number is xxxxxxxxxxx. I enrolled for plan 2 (125 Minutes w/carry over time) and I wish to remain with this plan. However on November 1, 2013 they added 250 minutes and I have not been able to reach a person (ONLY MACHINES). How do I correct this error.
Either E-mail me or call my Land line number xxxxxx.
I have had one, am disabled on foodstamps, on a limited income and wonder am i elegabe for when i get a replacement for this old phone that has atcually outlived its use suprizingly, normally i end up with a new one every 2 yrs this one is more like 3 and 1/2 yrs used and carefully cared for… would i be able to take advantage of the 500 for 3 months before returning to the no roll over plan they offer of 250 min. and are these 500 min roll over or expering each moth when min get recharged?
Yes, I have been seeing the new ads for safe-link and I think the new customers are getting a screaming deal. 1000 texts would certainly help my 250 min plan…which does not roll over to the next month.. But the 500 minutes really torqued my jaw. I don’t know if that is just the introductory deal or forever. I do know it would not hurt my feelings in the least if Safelink gave me an upgrade or lets call it an appreciation gift for long time service customers that included 500 minutes a month, I don’s care if they wouldn.t roll over to the next month, or 1000 texts a month that didn’t deduct from my minutes.
Hello BBoop,
I know exactly how you feel! If it is any conciliation, the 500 min/month deal is a limited to the first three months of a new customer’s service plan and expires September 14, 2014. We wrote more about this offer here. I think now would be a great time to refer friends to Safelink’s program and take advantage of their refer a friend system (so, both you and your referred friends can benefit).
I have applied for dissability and waiting for answer on food stamps.i am currently not working and have 0 income,so I was wondering if I qualify for the free cell phone program?
Hello Chris,
Thanks for leaving us a message. Once you have been approved for disability or Food Stamps you will qualify for Safelink Wireless service (assuming that no one else in your household currently uses phone service subsidized by the Lifeline Assistance program and you are applying from a residential address). And depending what state you currently reside in, you could qualify under income eligibility criteria (assuming that it is offered in your state residence). If you can qualify for Safelink Wireless service under income eligibility criteria, you may be able to apply right away. Please check out your state’s application requirements on this website or visit Safelink Wireless to see if you qualify.
If you are from the Texas, we have some good news for you: Not only is income eligibility available in Texas, but you can choose from several carriers. At the moment, Safelink Wireless offers the most generous plan.
I just recieved my phone, I can recieve and make calls but text will not work? What should I do return the phone and wait for a different one? Am I missing a step when I am activing my phone? Anyone having the same problems?
Dear Diane,
I am sorry to hear about the problems you are experiencing with your phone. To the best of my knowledge, I am not aware of any additional steps that need to be taken in order to send and receive text messages. Your best bet is to contact Safelink Wireless technical support and inquire into any special activation steps required or steps needed to exchange your cell phone.
I live in New Mexico and I will be traveling to the DC New York area. My question is would I be able to make calls from DC New York area to New Mexico home town?
I have a Verizon Samsung flip phone I can. Receive calls but have to call the persoback.I can dail out OK.Reach out wireless ,safe link screen is small I have eye problems can I get another type of phone
I was shopping in Wal-Mart and this guy at a booth asked if I would like a free cell phone and I said sure why not? So I gsve him the information needed to get a phone and my baby started crying because I was on the way to get water for her bottle, he told me I could get it and come right back and my phone would be ready so I did and when I got back it was all done except the phone was dead all he told me was when I got home to charge it then I use right away he alao gave me one of theie flyer with an enrollment id # and an 800# on it and said if I wanted a better phone to call the number and ask for a upgrade. So once I got it all charged up I tried to make a call n it wouldnt work and I thought it was the reception so I went by the window and tried again but I got nothing… I then realized that there was NO SIM card in the phone tried to call the number but no luck so what do I do now? I wanna kno what happens with my information if I dont have a sim card and if i am enrolled in this program for real how do I go about getting my phone a sim card??? This is way BOGUS!!!
Bear in mind with this comment that we followed all the rules for applying for Safelink service. We are live at an an address with multuiple separate and distinct economic households. My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help–their excuse was that she had already used up her minutes for the month. Excuse us?? How could she use her minutes up when she never got them?? My husband tried to redeem his minutes. He started out with his 500 minutes. Made two phone calls totaling one minute each. Next morning he woke up to zero minutes left. He chatted with Safelink. Their excuse?? The same as what they told our daughter. Mind you, my husband is not a huge talker. 250 minutes is all he needs for a month. 500 is double what he needs. To say that he went through 500 minutes in less than 24 hours is so absurd it is ridiculous! My son finally cancelled his service with Safelinik becuase they were taking too long to send him his phone. My daughter ended her service with them to go to a prepaid service that she pays for out of her own pocket because of her disability and the long fight she was having with them. Now my husband is the next one to go. He doesn’t have the patience to fight with them. Way to go with keeping your customers, Safelink. And way to go helping people who are low income get and keep phone service. What a joke. We are still going to have to pay $30 a month out of our own pocket to have reliable service because none of the lifeline companies out there are worth anything. I have checked the alternatives to Safelink and they either don’t offer enough of what we need or they operate off Sprint and we don’t have good Sprint coverage in our area. Safelink was the best for cell service, but when they steal your minutes or they don’t send you your phone, then you still have no service and you are forced to pay for service. There is one cell phone company out there that is not associated with Lifeline but has extremely affordable rates and we are going to that company. At least we will be treated with respect!
Dear Ed,
Safelink Wireless does not offer touch screen cell phones. However, Reachout Wireless offer paid upgrade cell phones with their service. Some of the upgrade cell phones offer touch screens.
enrollment ID 25900145 RE: letter 2/21/2016
I v ery much need a phone… I have Dibetes and suffer many lows,,,
I live alone , if I AM AWAY FROM THE HOUSE IT WOULD BE THE ONLY WAY TO GET HELP.
Where is my phone service. Budgetmobile sent me message that you are taking over my account though my phone is dead. I’m in great need to be connected somewhere?
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I have a safe link for and it is the small one .. I can’t hardly see it even with glasses on. Can I get one with bigger numbers? My sister helped me get the one I have… She said you can call her at 217-823-2692 my ID# is14857823
I just got a safelink phone and they sent me a smart phone which I have a hard time using with my arthritis in my fingers, I was wanting to get a flip phone with bigger numbers. Can I go buy a trac phone at walmart and use for my safelink phone?
I have a safelink tracphone I am very happy with until an assurance carrier was needing customers I happened to be one of them. she said it wouldn’t affect my phone service but it did and now I cant get my service back or get anyone to talk to me on the phone. I don’t have the other phone because I cant have two of them so I gave it away. now I have no phone and cant afford minutes to put on it to make doctors appointments. what can I do?
I need a phone I just got out of prison in Sept and no one will give me a job. I also have touretes syndrom and and the medication I’m on keeps me lazy. I am on Medicaid blue Cross blue sheild I just need a phone a reliable one. Thank u
THIS PROGRAM IS SUCH A PIA. I’VE HAD IT FOR ABOUT A YEAR FIRST WITH ASSURANCE AND THE SERVICE BUT ABSOLUTELY HORRIBLE SO I TRANSFERRED TO SAFELINK AND EVERY WEEK FOR THE PAST 3 MONTHS I HAVE NO SERVICE, SEND EMAILS NEVER GET AN ANSWER AND SOMEONE ELSE ALSO HAS MY NUMBER ACCORDING TO A STORE THAT asks FOR MY NUMBER TO PULL UP MY STORE ACCOUNT AND A MANS NAME AND ADDRESS CAME UP BUT NOT MINE. I’VE NOW BEEN WITHOUT SERVICE FOR A WEEK AND A HALF. I’M THROUGH WITH THIS BULL SHIT AND I WILL JUST GET A VERY LOW-COST PLAN WITH CONSUMER CELLULAR
I am looking for a government phone service that gives out smart phones and offers good service cause I had gotten a phone from qlink and phone went out two weeks after I got it
I applied for a cell phone 14 days ago and was told that I’d be receiving an envelope to send my information in
and that the envelope would be here within 10 days – I’ve yet to receive it my ENROLLMENT NUMBER is
35061867 – thank you in advance.
Sincerely,
James Heemstra at heemstra312@yahoo.com
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I WAS APPROVED FOR THE PHONE over a month ago and faxed my proof to safelink and still haven”t recieved my phone yet,, i got an envelope from them needing proof and i sent my copy without checking the id number and it went too missouri i think but my daughter applied for her phone and i might of sent my proof to the wrong place for her, i can”t get ahold of ahuman too find out any information. please leave me a message on my e-mail. my name is estella starnes and my id is 35484899.
I am not happy with safelink at all, my phone has been messed up since before Christmas, it is now January the 9 and I have talked to a lot of people at safelink about getting my phone up and working again. I have been put on hold and my call dropped, I get back on the phone and have to talk to a different person and have to answer the same question over and over again. Have tried to tell them that I need a new phone that something is wrong with mine, they sent me a new sims card and still that doesn’t work. How long do I have to keep going around and around in circles trying to get this phone up and working. The message that keeps coming up is “out of airtime”. Well I am out of patience. I would love to tell you what you can do with your safelink phone. very unsatisfied.
Why is it that other lifeline government phone companies give nice smart phones and have a camara built in but you at safe link only give phones that are like the old basic talk and text type phones. Why can’t you as a company use and give the same type of phones as the other companies?
I had Safelink and left them and now I am thinking about going back to them their phone was so much easier to use I presently have qlink and I dont like it it is so hard to use cant get it to where I can do anything to it like answer a call. I will need a new phone to go back to Safelink wireless and I want a flip phone they are so much nicer to use for a senior citizen and I am a senior citizen. Please email me information that I will need to go back to Safelink. My email is: patt99ha67@yahoo.com
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My phone does not work. I can not turn it on or charge it. I did make calls this month. I tried to call regarding this, and only got recordings that were not responding to the number prompts and then after 25 minutes, it said to enter 555. But I can not turn it on. My phone number is xxxxxxxxx.
My enrollment ID is xxxxxxx. Please help. Is there a phone number that I can call and talk to a real person and get some help?
I need help no minutes are being added to my phone 4195033175
My safelink track phone number is xxxxxxxxxxx. I enrolled for plan 2 (125 Minutes w/carry over time) and I wish to remain with this plan. However on November 1, 2013 they added 250 minutes and I have not been able to reach a person (ONLY MACHINES). How do I correct this error.
Either E-mail me or call my Land line number xxxxxx.
/s/ Grace Mosher
Would love to have a phone but can not afford it
Hope I can get a phone
I need a phone so I’m trying to apply and having some time doing it
I get foodstamps can I apply for a phone
yes
I have had one, am disabled on foodstamps, on a limited income and wonder am i elegabe for when i get a replacement for this old phone that has atcually outlived its use suprizingly, normally i end up with a new one every 2 yrs this one is more like 3 and 1/2 yrs used and carefully cared for… would i be able to take advantage of the 500 for 3 months before returning to the no roll over plan they offer of 250 min. and are these 500 min roll over or expering each moth when min get recharged?
Hello J. Wondering,
I believe the 500 minute special is for new customers. If you are a new customer you would qualify for the bonus time.
Yes, I have been seeing the new ads for safe-link and I think the new customers are getting a screaming deal. 1000 texts would certainly help my 250 min plan…which does not roll over to the next month.. But the 500 minutes really torqued my jaw. I don’t know if that is just the introductory deal or forever. I do know it would not hurt my feelings in the least if Safelink gave me an upgrade or lets call it an appreciation gift for long time service customers that included 500 minutes a month, I don’s care if they wouldn.t roll over to the next month, or 1000 texts a month that didn’t deduct from my minutes.
Hello BBoop,
I know exactly how you feel! If it is any conciliation, the 500 min/month deal is a limited to the first three months of a new customer’s service plan and expires September 14, 2014. We wrote more about this offer here. I think now would be a great time to refer friends to Safelink’s program and take advantage of their refer a friend system (so, both you and your referred friends can benefit).
Best of luck,
Admin
I have applied for dissability and waiting for answer on food stamps.i am currently not working and have 0 income,so I was wondering if I qualify for the free cell phone program?
Hello Chris,
Thanks for leaving us a message. Once you have been approved for disability or Food Stamps you will qualify for Safelink Wireless service (assuming that no one else in your household currently uses phone service subsidized by the Lifeline Assistance program and you are applying from a residential address). And depending what state you currently reside in, you could qualify under income eligibility criteria (assuming that it is offered in your state residence). If you can qualify for Safelink Wireless service under income eligibility criteria, you may be able to apply right away. Please check out your state’s application requirements on this website or visit Safelink Wireless to see if you qualify.
It would appear that you are from Texas. If that is the case, please visit our Texas eligibility page here: http://www.fasts.org/by-state/texas-government-cell-phone-providers/
If you are from the Texas, we have some good news for you: Not only is income eligibility available in Texas, but you can choose from several carriers. At the moment, Safelink Wireless offers the most generous plan.
Best of luck,
Fast Facts
I just recieved my phone, I can recieve and make calls but text will not work? What should I do return the phone and wait for a different one? Am I missing a step when I am activing my phone? Anyone having the same problems?
Dear Diane,
I am sorry to hear about the problems you are experiencing with your phone. To the best of my knowledge, I am not aware of any additional steps that need to be taken in order to send and receive text messages. Your best bet is to contact Safelink Wireless technical support and inquire into any special activation steps required or steps needed to exchange your cell phone.
You can call technical support by calling: 1-800-378-1684 or by their electronic messaging system here: http://www.tracfone.com/contact.jsp?task=contact
Best of luck,
Fast Facts
I live in New Mexico and I will be traveling to the DC New York area. My question is would I be able to make calls from DC New York area to New Mexico home town?
do you have service in rose hill va. 242 gate way dr.
jj
I have a Verizon Samsung flip phone I can. Receive calls but have to call the persoback.I can dail out OK.Reach out wireless ,safe link screen is small I have eye problems can I get another type of phone
I have run out of min 2 days ago when do they add the minutes to your phone
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I was shopping in Wal-Mart and this guy at a booth asked if I would like a free cell phone and I said sure why not? So I gsve him the information needed to get a phone and my baby started crying because I was on the way to get water for her bottle, he told me I could get it and come right back and my phone would be ready so I did and when I got back it was all done except the phone was dead all he told me was when I got home to charge it then I use right away he alao gave me one of theie flyer with an enrollment id # and an 800# on it and said if I wanted a better phone to call the number and ask for a upgrade. So once I got it all charged up I tried to make a call n it wouldnt work and I thought it was the reception so I went by the window and tried again but I got nothing… I then realized that there was NO SIM card in the phone tried to call the number but no luck so what do I do now? I wanna kno what happens with my information if I dont have a sim card and if i am enrolled in this program for real how do I go about getting my phone a sim card??? This is way BOGUS!!!
Dose safelink offer a unlimited plan if you purchase your own monthly packet like the other company
I need a replacement phone. Mine will not let me charge battery or let people hear me.
Bear in mind with this comment that we followed all the rules for applying for Safelink service. We are live at an an address with multuiple separate and distinct economic households. My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my daughter tried to redeem her free minutes. She never got them. All they gave her were her text messages. She called and talked to them with my help–their excuse was that she had already used up her minutes for the month. Excuse us?? How could she use her minutes up when she never got them?? My husband tried to redeem his minutes. He started out with his 500 minutes. Made two phone calls totaling one minute each. Next morning he woke up to zero minutes left. He chatted with Safelink. Their excuse?? The same as what they told our daughter. Mind you, my husband is not a huge talker. 250 minutes is all he needs for a month. 500 is double what he needs. To say that he went through 500 minutes in less than 24 hours is so absurd it is ridiculous! My son finally cancelled his service with Safelinik becuase they were taking too long to send him his phone. My daughter ended her service with them to go to a prepaid service that she pays for out of her own pocket because of her disability and the long fight she was having with them. Now my husband is the next one to go. He doesn’t have the patience to fight with them. Way to go with keeping your customers, Safelink. And way to go helping people who are low income get and keep phone service. What a joke. We are still going to have to pay $30 a month out of our own pocket to have reliable service because none of the lifeline companies out there are worth anything. I have checked the alternatives to Safelink and they either don’t offer enough of what we need or they operate off Sprint and we don’t have good Sprint coverage in our area. Safelink was the best for cell service, but when they steal your minutes or they don’t send you your phone, then you still have no service and you are forced to pay for service. There is one cell phone company out there that is not associated with Lifeline but has extremely affordable rates and we are going to that company. At least we will be treated with respect!
Do we have a choice of a touch screen
Dear Ed,
Safelink Wireless does not offer touch screen cell phones. However, Reachout Wireless offer paid upgrade cell phones with their service. Some of the upgrade cell phones offer touch screens.
Have a great day,
Admin
I just applied for a phone. I’m from FL. Can I get the plan that has roll owner minutes?
enrollment ID 25900145 RE: letter 2/21/2016
I v ery much need a phone… I have Dibetes and suffer many lows,,,
I live alone , if I AM AWAY FROM THE HOUSE IT WOULD BE THE ONLY WAY TO GET HELP.
My phone is not working where do I go or call
Where is my phone service. Budgetmobile sent me message that you are taking over my account though my phone is dead. I’m in great need to be connected somewhere?
my cell locked up says sim blocked before that asked for puk code
i have phone whith budget mobile and they told me my account will continuo with safelink my phone is 323 840 4294
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a little shocked by how it was so technical-glad I found some good blogs to guide me
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I have a safe link for and it is the small one .. I can’t hardly see it even with glasses on. Can I get one with bigger numbers? My sister helped me get the one I have… She said you can call her at 217-823-2692 my ID# is14857823
I am disabled, receive SSD and am on Medicare so It does not seem as though I am eligible as I would need to have SSI or Medicaid ?
Do you receive food stamps? If you do. you should be eligible
have a good day.
have a nice day.
I just got a safelink phone and they sent me a smart phone which I have a hard time using with my arthritis in my fingers, I was wanting to get a flip phone with bigger numbers. Can I go buy a trac phone at walmart and use for my safelink phone?
Yes you can transfer it to any tracphone
I have a safelink tracphone I am very happy with until an assurance carrier was needing customers I happened to be one of them. she said it wouldn’t affect my phone service but it did and now I cant get my service back or get anyone to talk to me on the phone. I don’t have the other phone because I cant have two of them so I gave it away. now I have no phone and cant afford minutes to put on it to make doctors appointments. what can I do?
I need a phone I just got out of prison in Sept and no one will give me a job. I also have touretes syndrom and and the medication I’m on keeps me lazy. I am on Medicaid blue Cross blue sheild I just need a phone a reliable one. Thank u
THIS PROGRAM IS SUCH A PIA. I’VE HAD IT FOR ABOUT A YEAR FIRST WITH ASSURANCE AND THE SERVICE BUT ABSOLUTELY HORRIBLE SO I TRANSFERRED TO SAFELINK AND EVERY WEEK FOR THE PAST 3 MONTHS I HAVE NO SERVICE, SEND EMAILS NEVER GET AN ANSWER AND SOMEONE ELSE ALSO HAS MY NUMBER ACCORDING TO A STORE THAT asks FOR MY NUMBER TO PULL UP MY STORE ACCOUNT AND A MANS NAME AND ADDRESS CAME UP BUT NOT MINE. I’VE NOW BEEN WITHOUT SERVICE FOR A WEEK AND A HALF. I’M THROUGH WITH THIS BULL SHIT AND I WILL JUST GET A VERY LOW-COST PLAN WITH CONSUMER CELLULAR
I am looking for a government phone service that gives out smart phones and offers good service cause I had gotten a phone from qlink and phone went out two weeks after I got it
I applied for a cell phone 14 days ago and was told that I’d be receiving an envelope to send my information in
and that the envelope would be here within 10 days – I’ve yet to receive it my ENROLLMENT NUMBER is
35061867 – thank you in advance.
Sincerely,
James Heemstra at heemstra312@yahoo.com
I have noticed you don’t monetize your page, don’t waste your traffic, you can earn extra bucks every month because you’ve got
hi quality content. If you want to know how to make extra bucks, search for: Mrdalekjd methods for $$$
Do you offer Smartphones?? You Didn’t USED to Offer Them….That is Why I Ask?? I Do Not Want a Feature Phone.
I WAS APPROVED FOR THE PHONE over a month ago and faxed my proof to safelink and still haven”t recieved my phone yet,, i got an envelope from them needing proof and i sent my copy without checking the id number and it went too missouri i think but my daughter applied for her phone and i might of sent my proof to the wrong place for her, i can”t get ahold of ahuman too find out any information. please leave me a message on my e-mail. my name is estella starnes and my id is 35484899.
leave California
I am not happy with safelink at all, my phone has been messed up since before Christmas, it is now January the 9 and I have talked to a lot of people at safelink about getting my phone up and working again. I have been put on hold and my call dropped, I get back on the phone and have to talk to a different person and have to answer the same question over and over again. Have tried to tell them that I need a new phone that something is wrong with mine, they sent me a new sims card and still that doesn’t work. How long do I have to keep going around and around in circles trying to get this phone up and working. The message that keeps coming up is “out of airtime”. Well I am out of patience. I would love to tell you what you can do with your safelink phone. very unsatisfied.
Why is it that other lifeline government phone companies give nice smart phones and have a camara built in but you at safe link only give phones that are like the old basic talk and text type phones. Why can’t you as a company use and give the same type of phones as the other companies?
I really need a phone I can not afford mine anymore my contract is up and I can not renew it .
How do I put minutes on my phone
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apply for a free safelink phone
K
I have applied for aFree Safelink Pho Phone since last year ,I called EBT. Dept and was instructed to do so
I had Safelink and left them and now I am thinking about going back to them their phone was so much easier to use I presently have qlink and I dont like it it is so hard to use cant get it to where I can do anything to it like answer a call. I will need a new phone to go back to Safelink wireless and I want a flip phone they are so much nicer to use for a senior citizen and I am a senior citizen. Please email me information that I will need to go back to Safelink. My email is: patt99ha67@yahoo.com
how long did it take to get approved for a phone?